About Us 2018-10-18T15:24:07+00:00

ABOUT US

How it all began…

Crabtree Property Management was established in 1984 and joined the Fexco Property Services Group in 2017.

Crabtree currently manages over 17,000 individual units spread mainly across London and the South of England. The majority of these properties are residential blocks of flats of all shapes and sizes, but we also manage mixed-use developments, including retail units, offices and houses.

We believe the key to successful residential property management is a high degree of communication and a true sense of partnership between the property management team, on-site staff, contractors, property owners and Resident Management Company Directors, as well as investor freeholders.

Our organisation is built upon efficient and effective systems that enable our staff to complete tasks and forward plan for all clients with the minimum of fuss. In doing so, we provide an efficient, effective and personal service to all clients.

Crabtree property owners are able to securely make online payments, download relevant documents and keep abreast of the latest news relating to their development with our document management system and Online Lessee Portal facilities. All of this is available at anytime and from anywhere.

OUR MISSON

Crabtree’s mission is to be recognised as the market leader in Property Management. We will achieve this by setting the highest standards in the quality of service to our clients by communication, accountability, honesty, reliability and innovation.

PROPERTY MANAGEMENT 100%
COMMUNICATION 100%
ACCOUNTABILITY 100%
HONESTY 100%
RELIABILITY 100%
INNOVATION 100%

PROFESSIONAL BODY

Crabtree is a corporate member of ARMA, the Association of Residential Managing Agents which exists to monitor and promote the highest standards in professional property management.

We operate in accordance with ARMA Q, ARMA’s self-regulatory regime for managing agents.

Crabtree is also regulated by the Royal Institution of Chartered Surveyors (RICS) and passed a joint ARMA Q/RICS audit in 2015 – further evidence of our compliance with prescribed industry best practice.

In addition to ARMA & RICS, our property managers are also affiliated to the IRPM – the Institute of Residential Property Management – Crabtree fully supports its property managers in their studies to progress within the Institute.

FINANCIAL MANAGEMENT

Client funds are held in individual client accounts with Lloyds Banking Group. We use their sophisticated client banking service, allowing us to run accounts electronically, efficiently and accurately.

With automatic daily reconciliation, errors are virtually eliminated. The timing of incoming and outgoing payments is monitored daily, to ensure that clients’ funds earn the most interest possible.

Crabtree PM Ltd is authorised and regulated by the Financial Conduct Authority (FCA) in respect of insurance mediation activities only. Our FCA registered number is 310362

ENVIRONMENTAL POLICY

Crabtree Property Management became one of the first carbon neutral residential managing agents in the UK after working with Carbon Footprint Limited and engaging in a carbon offsetting scheme.

Crabtree are committed to reducing the impact its operations have on the environment.

We are committed to assessing and measuring our emissions, setting targets to reduce them and, where this is not possible, off-setting to ensure carbon neutrality.

OUR COMMITMENT

We are committed to providing a bespoke and innovative service to our clients and up upholding our values for our current and future clients.

Our desire to innovate stems from listening to our current and potential clients about wanting to see something different. We are driven to develop new ideas that make us stand out from the crowd.

TESTIMONIALS

A selection of quotes from our many satisfied clients

Changing your property management company is always a difficult decision. Appointing Crabtree turned out to be the best decision we made as directors. Their hands-on, professional but friendly approach provides the ideal foundation for liaising with directors, offering good advice and proposing realistic budgets. Whether the request is made by telephone or online, our property management issues are now dealt with swiftly and without fuss. Things now get done when we ask! It is without hesitation that I would recommend them to you.

Steve Filmer, RMC Director, Loughton
Can I just say that Disha went above and beyond to reply to those potentially tricky enquiries so quickly, and if there is anyone senior you can tell about her and how good she was, I would be grateful. Hopefully we are nearly there now!
James Burford, Principal, Residential Conveyancing, Scott Bailey LLP

We recently had problems with the street lamps which was reported through your website. The bulbs have now been replaced and the street lamps are making the place look much safer. The service was fast and efficient . It is much appreciated. Thank You.

Home Owner, Feltham
First of all, let me express my sincere appreciation for the way you have helped us through the unfair way we were treated by the parking company. You were never too busy to listen to the facts and you obviously are a real professional and a valuable asset to your company! I have had dealings in the past with other property agents but yours has always been correct and efficient. You are obviously a great reflection of the company you work for.
Sally Liberti, Home Owner

I felt compelled to write this mail to you both in response to the help you have both shown me recently for providing vital information in order for me to complete a quick sale transaction with my property. After various requests for information from mine and the buyer’s side, emails going back and forth for a number of days, I finally sold the property.

May I thank you both so very much for your professional assistance; you really did go beyond helping me more than I had experienced with other companies previously and feel you are both very good ambassadors for Crabtree Property Management.

Lessee
As a Residential Conveyancer I come into contact with Managing Agents fairly regularly. The thought of doing so on some occasions fills me dread as it can be difficult to extract the information you require in a prompt, understandable and client friendly manner.Dealing with Laura at Crabtree Property Management has been an exception to this. She has been approachable, helpful and proactive throughout this transaction. It is a refreshing change to come across this and has certainly helped with the progression of the transaction benefiting all parties as a whole. Even when I had a query following completion, Laura replied to me straight away with the assistance that I required.I am looking forward to hopefully dealing with Laura again in the future.
Mackenzie Jones, Solicitor
Crabtree has been excellent at working with us as residents to streamline processes and deliver the service we’ve been looking for. Our property manager has been excellent and proactive and we consider him to be an asset to our building.
RMC Director, Central London

I have been dealing with Crabtree in my role as director for the past 12 months. I am very pleased with the service provided by our property manager, who is reliable and resourceful in organising the technical and financial running of the mews. He is friendly, polite and responds promptly to calls and emails. Crabtree recently led arrangements for a new carpet to be fitted in the common areas of our property. I am satisfied that we received value for money since the work was completed to a high standard and within budget. It is extremely important that residents’ service charge contributions are spent with care and efficiency and Crabtree has demonstrated it can be trusted to do this.

Helen Raybould, RMC Director, Islington
I am emailing you to pass on my gratitude of one of your colleagues. She managed, due to her excellent patience and professionalism, to sort out an enquiry that has been on going for nearly 18 months. She really was excellent in her manner and handled the situation with such great sensitivity. I have recently had a little girl who has been very poorly and her management of our case made a stressful situation less stressful. Her professionalism was outstanding and her ability to deal with myself (the client) and our solicitors was exemplary. I would like you to pass on our sincere thanks to her because she is really an asset to Crabtree and a member of staff who can be relied upon by clients. We have sent a cheque for the outstanding amount to Crabtree and feel very confident that with staff like her we can rely on yourselves to deliver an excellent service. Please pass on my sincere thanks to her.
Natasha, Leaseholder, Haywards Heath, East Sussex

Can I just say, although I’m sure it has already been said, as a “customer” of Crabtree, I think you are doing an exceptional job.  Your timely responses and attention to detail is outstanding. You probably hear it all the time, but thank you for the excellent level of customer service.

Kelly, Resident Director, London