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In the 'Lessee Portal' you can:
• Pay your service charge, ground rent, insurance or other charges online using a credit or debit card.
• Check an account in real-time or view your latest statement.
• Set Up Direct Debit payments
• View documents online
• Update your contact details
• Manage your online preferences, including choosing to receive all correspondence electronically
• Report a repair
• Obtain contact information on the key personel in the team that help manage your property
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High quality, honest, reliable and innovative property management since 1983
© 2013 Crabtree Property Management LLP
Crabtree PM Limited makes absolutely no guarantee or warranty, either express or implied, as to the quality, suitability, reliability, fitness for purpose or the accuracy or adequacy of any information on its website including the database, in relation to the contractors. All such guarantees or warranties are expressly excluded to the fullest extent permitted by law. Any person accessing Crabtree's website or the database is strongly advised to carry out their own investigations and checks on the contractors, which they may wish to use, prior to employing or forming a binding contract with them.
The information provided by Crabtree in relation to the contractors does not constitute and is not intended to constitute professional advice, references or any other form of recommendation or endorsement, either expressly or impliedly.
Crabtree PM Limited is the sole owner of the information collected on this web site. We only gather information we need to serve you better and will not - without your consent - sell, share, or rent this information to others in ways different from that which is disclosed in this statement except in cases where in good faith we believe that the law requires us to do so, it is necessary to protect Crabtree PM Limited's rights and/or property or if circumstances necessitate acting to protect the personal safety of staff or of the public.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998).
We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.
We may e-mail you in the future with relevant information unless you have requested us not to. We will, in any case, give you the chance to refuse any marketing email from us or from another trader in the future and to opt out of any further correspondence. The type of information we will collect about you includes:
your name
address
phone number
email address
any other relevant contact details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by requesting it from us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you reside in the EU, and we intend to transfer your information outside the EEA (European Economic Area), we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
Crabtree PM Limited is the sole owner of the information collected on this web site. We only gather information we need to give you a better service and will not - without your consent - sell, share, or rent this information to others in ways different from that which is disclosed in this statement except in cases where in good faith we believe that the law requires us to do so. It is necessary to protect Crabtree Property Management Limited’s rights and/or property or if circumstances necessitate acting to protect the personal safety of staff or of the public. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. We may email you in the future with relevant information unless you have requested us not to. We will, in any case, give you the chance to refuse any marketing email from us or from another trader in the future and to opt out of any further correspondence. The type of information we will collect about you includes: your name, address, phone number, email address and any other relevant contact details. We will never collect sensitive information about you without your explicit consent. You can check the information that we hold about you by requesting it from us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you reside in the EU, and we intend to transfer your information outside the EEA (European Economic Area), we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
How we use cookies on this website
We use cookies and similar tools across our website to improve its performance and enhance your user experience. This policy explains how we do that.
What are cookies?
Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.
There are many functions cookies serve. For example, they can help us to remember your username and preferences or analyse how well our website is performing.
Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Our cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our website, or a user’s general location.
What sort of cookies do we use?
Generally, our cookies perform up to three different functions:
1. Essential cookies
Some cookies are essential for the operation of our website. For example, some cookies allow us to identify registered users and ensure they can access their own private pages. If a registered user opts to disable these cookies, the user will not be able to access all of the content that a registration entitles them to.
2. Performance Cookies
We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.
3. Functionality Cookies
We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site.
We also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or add comments.
We also use or allow third parties to serve cookies that fall into the three categories above. For example, like many companies, we use Google Analytics to help us monitor our website traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.
Can a website user block cookies?
As we’ve explained above, cookies help you to get the most out of our websites.
However, if you do wish to disable our cookies then please follow the instructions in the help section of your preferred browser.
Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.