Your Portal

Your online Portal

A fantastic, quick and easy way to get instant access to everything you need - anywhere, any time. Here you can see all of your day-to-day account details, make online payments, download relevant documents, report repairs online or submit enquiries. You can also sign up for text and email alerts to keep abreast of the latest news. 


To use the Portal, you will need to register online. Have your property reference and unique pin handy, you can find these on your printed demands. If you do not know your unique property reference please click here email a request and we'll send it to you.

If there is more than one name associated with the property, please nominate one email address as the log in, this  will become the user name that is used to log in to the website and all email correspondence will be sent to it.

Please note:

  • If you hold more than one account within the Crabtree portfolio including service charge and ground rent accounts for  the same property, you will need to register each account separately, using the same email address and password. 
  • It is essential that once registered you maintain a current email address. If you chose to receive documents by email and your email address changes, please update your profile with the new address.
  • If you're a tenant unfortunately you cannot register for our online services. For data protection and security reasons, only the person or persons listed on our database as the registered legal owner of a property under our management can register.

How to re-set your password

Select the following link, Login, enter your email address and select “Send reminder”.

Please note: Our automated emails are sent from, sometimes these emails go into the spam or junk folders of the recipient or if it is a company email they are blocked by your administrators. We would be grateful if you would check in all of your mailbox folders to see if you have received the reminder email. If you experience any issues, please email: 

How to update your details

The details we hold for you can be updated via your online account once you have logged in by selecting Edit my profile located at the top of the screen. The following two options will appear:
  • Change Login details – select this option if you would like to update your email address or password
  • Change Contact details – select this option if you would like to update any of the following: correspondence address, telephone number, mobile number or online account preferences such as receiving correspondence via email or receiving SMS messages.