Your Communications

Your Communications

Managing your account online makes perfect sense.

You can access your property documents and latest accounts, view correspondence, raise a maintenance request and make a secure payment. Get information quicker than by post, and never miss an important update!

     

As Your Portal is an online system, in order to use it please choose 'email' as your preferred choice of correspondence. More details can be found HERE.

You may notice that the portal has been co-branded with our sister company Bellharbour to enable Bellharbour's customers to use the Portal. Please be assured you will still be logging in to your Crabtree property account.

Things to consider

  • We can only issue documents to one email address. You are, of course, free to forward these on as needed
  • Please make sure that you let us know of any change of email address so that you do not miss important documents
  • Please read the terms and conditions below the form before signing up for paperless communications
  • There will be times when we will need to write to you by post rather than by email
  • If you wish to opt back into paper communications you can do this by logging in to the Portal

Please note:

  • If you hold more than one account within the Crabtree portfolio including service charge and ground rent accounts for the same property, you will need to register each account separately, using the same email address and password. 
  • It is essential that once registered you maintain a current email address. If you chose to receive documents by email and your email address changes, please update your profile with the new address.
  • If you're a tenant unfortunately you cannot register for our online services. For data protection and security reasons, only the person or persons listed on our database as the registered legal owner of a property under our management can register.

How to reset your password

Select the following link, Login, enter your email address and select “Send reminder”.

Please note: Our automated emails are sent from noreply@crabtreeproperty.co.uk, sometimes these emails go into the spam or junk folders of the recipient or if it is a company email they are blocked by your administrators. We would be grateful if you would check in all of your mailbox folders to see if you have received the reminder email. If you experience any issues, please email: enhelpdesk@crabtreeproperty.co.uk 

How to update your details

The details we hold for you can be updated via your online account once you have logged in by selecting Edit my profile located at the top of the screen. The following two options will appear:
  • Change Login details – select this option if you would like to update your email address or password
  • Change Contact details – select this option if you would like to update any of the following: correspondence address, telephone number, mobile number or online account preferences such as receiving correspondence via email or receiving SMS messages.