Out of Hours 2018-06-19T11:53:29+00:00


The Crabtree out-of-hours emergency repairs service can only deal with issues that require urgent attention, and cannot wait for office hours (Monday to Friday – 9.00am to 5.00pm.) In this instance, please call 020 8371 7070

Please note: contractors are likely to charge a premium rate for dealing with out-of-hours emergencies.

  • If you are experiencing a water leak from the flat above, you should speak to the person living above you. If the flat is unoccupied, the only assistance we can offer during emergency hours is to turn off the water supply to the offending flat (providing the valve is located outside the flat).
  • If the leak is so severe that entry to the flat is deemed to be essential, then dial 999 and speak to the emergency services.
  • If you are experiencing issues with your water supply, please call your water supply company.
  • Types of issues that we cannot deal with out of hours include service charge enquiries, correspondence, noise incidents, access to individual properties, satellite and television reception and all individual property maintenance including internal heating, plumbing and electrical issues.
  • Criminal incidents should be reported directly to the police.
  • For all other urgent repair issues, please call 020 8371 7070. Please note that our out of hours emergency team do not hold contact information for individual residents.