Qube Support Analyst 2018-11-15T15:16:42+00:00

Qube Support Analyst

Reports to: Systems and Project Manager
Based at:
Finchley, London or Salisbury
Hours of work:
9.00am – 5.30pm Monday to Friday 

Job Purpose:

The main purpose of this role is to support the business systems in use across the Group. Reporting to the Systems and Projects Manager the Support Analyst will be an integral part of the team maintaining the Qube Property Management System to ensure users gain maximum benefit from standard functionality. The role will also require regular maintenance of systems, testing for new releases, documentation and training where appropriate. The Support Analyst will be required to work on projects to improve the IT Estate across the Fexco Property Services group. This role offers flexible working arrangements and will require some travel to other locations within the group.

Main Duties and Responsibilities:

  • Setup regular housekeeping routines to ensure databases are kept in an optimum state
  • Monitoring systems
  • Resolving support queries from users across the Group
  • Logging support calls and their resolution to create a knowledge base for user self help
  • Supporting customer facing portals
  • Assisting with the evaluation of processes on current and new systems
  • Recommending and implementing best practice for standardised processes
  • Conducting User Acceptance Testing and maintaining accurate records of Test results
  • Creating documentation on new processes for training purposes
  • Training on specific processes
  • Liaising with key people across the business to ensure requirements are adequately provided in the application

 

Person Specification:

  • Experience of the Qube Property Management application and associated portals preferable
  • Good IT skills – in particular Word and Excel
  • An interest in developing streamlined processes
  • A flexible attitude with an interest in learning about new applications and technology
  • Good interpersonal and time management skills
  • The ability to work under pressure and deliver to deadlines
Job Specification
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