Communications Centre Assistant 2018-11-15T15:08:33+00:00

Communications Centre Assistant

Reports to: Associate Director: I.T & Communications
Based at:
Crabtree PM Limited Head Office, Marlborough House, 298 Regents Park Road, London, N3
Hours of work:
Rotational Shift plan between the hours of 8am and 5.30pm Monday to Friday

Job Purpose:

This role is within the Communication Centre and supports a wide range of activities within Crabtree Property Management with responsibility for day-to-day pre-defined duties in order to allow departmental personnel to concentrate on providing a range of client/resident specific services and deal with strategic matters.

Main Duties and Responsibilities:

  • In most cases first point of contact with clients and residents dealing with email, telephony, web and portal communication within agreed processes and guidelines.
  • Support in raising work and key orders within authority guidelines with PM Department. (Site Visits and from forwarded estimates only – not reactive unless an emergency)
  • Obtain quotations from contractors
  • Contractor liaison and coordination regarding WO’s
  • Liaise with concierges/caretakers in respect of on-site issues
  • Forwarding and on occasion dealing with Maintenance Requests from website.
  • DVLA Traces (Abandoned Vehicles)
  • Respond to pre-defined enquiries supporting all areas of the business within agreed processes and guidelines
  • Produce standard letters only i.e. Re-charges, DVLA on instruction from PM’s
  • Filing, Archiving and Scanning as per agreed parameters

Person Specification:

Knowledge and Skills attributes;

  • Previous Contact Centre/Call Centre experience
  • Excellent communication skills, both verbal and written
  • Clear, concise and professional telephone manner
  • Experience of listening and questioning with an ability to manage challenging situations
  • Excellent customer service skills
  • Ability to deal with inquiries and work as a productive member of a team in a customer focused environment.
  • Confident user of Microsoft Office packages, including word, outlook and excel, databases, telephony systems and administrative procedures in a customer focused environment
  • Good time management skills
  • An effective team player – willing to help others
  • A positive “can do” attitude
  • A willingness to undertake further training including IRPM Foundation Exam

Desirable but not essential;

  • Previous experience of working within a Property Management environment
Job Specification
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