Client Relationship Manager 2019-02-12T11:30:20+00:00

Client Relationship Manager

Reports to: Director of Property Management
Based at:
Crabtree PM Limited Head Office, Marlborough House,
298 Regents Park Road, London, N3
Hours of work:
9.00am – 5.00pm/12.30pm – 9.00pm Monday to Friday 

Job Purpose:

Based within our Property Management Department, this role will predominantly be to maintain the highest levels of client support and liaison. Relationship Managers will connect with the client base on a regular basis, including resident and director meetings. They will support the Property Managers and provide individual advice and guidance on technical matters.

The Client Relationship Manager will act as a conduit between high level clients and the DPMs. In the case of a high level client, there will be a more direct relationship with the client on day to day matters. Each Relationship Manager may have two or three high level clients as well as a larger portfolio to maintain.

They have an overview of client H&S across their individual portfolio. This requires liaison with their assigned Property Manager and the H&S Compliance Administrator.

Main Duties and Responsibilities:

  • To retain the core client base for the business through constant monitoring of a portfolio and regular communication with all clients within that portfolio.
  • To provide technical support/advice to all property managers looking after the Relationship Managers portfolio on all matters relating to property management service delivery.
  • To have an overview on the H&S element of the portfolio and to liaise accordingly with the Compliance Administrator.
  • To ensure that every client receives an appropriate number of client care calls.
  • To ensure that every client (board or committee) receives an appropriate number of client care emails.
  • To attend client meetings as required/appropriate. Clients to be encouraged to take up new meeting formats including off site, video conferencing and audio conferencing.
  • To maintain the highest possible level of positive relationship with the client
  • To ensure the highest levels of property management are being achieved across their individual portfolio.
  • To final check technical documents being issued by the PM’s including, but not exclusively, budgets, H&S contracts, management agreements, Section 20 Notices, AGM Notices etc.
  • To provide required information to the PM Department Systems/Operations Manager on a daily, weekly or monthly basis as required.
  • To carry out ad hoc site meetings/inspections as considered appropriate by the Relationship Manager or by the PMD Senior Management Team.

Person Specification:

Essential

  • Relevant property management experience
  • A Full UK Driving Licence.
  • Excellent communication and interpersonal skills, including written and verbal
  • An ability to deal with challenging people and handle conflicting opinions
  • Organised and methodical
  • An ability to multi-task and possess strong prioritisation skills
  • Can demonstrate high customer focus and time management skills

Desirable

  • MIRPM qualified
  • Assoc RICS qualified
Job Specification
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