Claims Administrator (part time) 2019-01-07T14:14:33+00:00

Claims Administrator (part time)

Reports to: Head of Risk
Based at:
Marlborough House, 298 Regents Park Road, Finchley, London N3 2UU
Hours of work:
22.5 hours Tuesday to Friday 

Job Purpose:

To assist with the management of property damage claims on behalf of our clients ensuring that damage is repaired quickly. Liaising with lessees and contractors as well as Insurers and brokers to ensure the smooth conclusion and payment of claims. To assist the Senior Claims Administrator with day to day administrative duties.

Main Duties and Responsibilities:

  • Providing advice to the company’s clients on making a claim and the processes involved;
  • Processing new insurance claims notifications;
  • Collecting accurate information and documents to proceed with a claim;
  • Guiding the company’s clients on how to proceed with the claim;
  • Contacting trades people from a network of approved professionals and arranging for them to make repairs on the policyholder’s property;
  • Organising the submission of a claim to the relevant Insurer and monitoring the progress of a claim to conclusion;
  • Building relationships with loss adjusters, as well as other legal/claims professionals;
  • Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;
  • Assisting the Senior Claims Administrator with day to day tasks.


Person Specification:


  • Insurance claim handling experience
  • Excellent communication skills, both verbal and written
  • Clear, concise and professional telephone manner
  • Excellent customer service skills
  • Confident user of Microsoft Office packages, including Word, Outlook and Excel
  • Good time management skills
  • An effective team player – willing to help others
  • A positive “can do” attitude


  • Have previously worked within the Property Management industry
  • QUBE software experience


Job Specification
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