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Out of Hours
The out of hours emergency repairs service can only deal with issues that require urgent attention that cannot wait until normal office hours. Please note, contractors are likely to charge a premium rate for dealing with out of hours emergencies.
If you are experiencing a water leak from the flat above, you should first speak to the person living above you. If the flat is unoccupied, the only assistance we can offer during emergency hours, is to turn off the water supply to the offending flat, providing the valve is located in the common parts.
If the leak is so severe that entry to the flat is deemed to be essential, then please contact the fire brigade.
If you are experiencing issues with your water supply, please call the water board.
Other issues we cannot deal with out of hours include clamping, service charge enquiries, correspondence, noise incidents, access to individual properties, satellite and television reception and all individual property maintenance including internal heating, plumbing and electrical issues.
Criminal incidents should be reported directly to the police.
For all other urgent repair issues, please call 020 8371 3577 or 020 8371 3578. Please note that on-call property managers do not hold contact information for individual properties.
Normal office hours are 9.00am to 5.00pm Monday to Friday.