Crabtree's mission is to be recognised as the market leader in property management. We will achieve this by setting the highest standards in the quality of service to our clients by communication, accountability, honesty, reliability and innovation.
Crabtree was established in 1984 and currently has over 17,000 individual units within its portfolio. We manage a wide variety of property across London and the Home Counties for some 350 clients. The majority of these properties are residential blocks of flats, but we also manage shops, offices, houses and mixed properties.
Our aim is to provide an efficient, effective and personal service to all of our clients. Our property management team handles a wide variety of work: everything from supervising the day-to-day activity of on-site staff, through minor repairs to larger long-term maintenance programmes and major refurbishment works. To ensure that residents receive an effective repairs and emergency service, the team can be contacted 24 hours a day, 365 days a year, at our offices in Finchley, North London, and Westminster. We believe that the key to successful residential property management is a high degree of communication and a true sense of partnership between the property management team, on-site-staff, contractors, lessees and directors. Our organisation is based on efficient and effective systems that enable our staff to complete tasks and forward plan for all clients with the minimum of fuss and the narrowest possible margin for error.
When we start to manage a property we run an audit and analysis, scrutinise leases and other legal documents, and carry out a detailed site survey so that we are fully aware of its maintenance requirements and the identity and roles of on-site staff. This information is collated so that we can produce detailed maintenance programmes and budgets and we are in a position to manage it positively and professionally.